Failure to update due to "File in Use"

[richglover01]

Hi There,

While trying to update my WebODM installation from 1.9.0 to 1.9.7 (build 32) The update will download and then produce the error message below

When I select ‘OK’ the update stops and the program closes. I am running on Windows 10 and have all the recommended system requirements. I run the software on an external 14 TB hard drive.

Does anyone have any advice on how I can complete the upgrade?

Cheers

[Saijin_Naib]

Welcome!

It is possible that your system Anti-Virus is holding onto the file to do real-time scanning on it, and thus, not releasing it.

What are you using?

[richglover01]

Thanks Saijin,

I am using Norton 360, I have disabled it and retried but alas the same error message appears. The file path of the ‘file in use’ is C:\Users\Owner\AppData\Local\Temp\WebODM_Setup.exe.

[pierotofy]

You can also just use the download link from your purchase e-mail (the updater is just downloading that file for you) to manually download the setup.

[richglover01]

Thanks pierotofy,

That seems to have solved the problem. I’ll remember that for next time.

Cheers

Richard