Error in Downloading image results using cloud processing

Hi Everyone,

I have been trying for several time, at least more than 5, to download the results of the cloud processing and I have never been successful to get the orthomosaic. All my attempt to download fail. The file size is around 400mb.

I do not know where the problem is coming from. Is it my internet or is it in the server side or something else ?

Hope you can help.

Best regards,


You need to provide more details so that we can help you.

Is the server local to you?
How fast is your internet connection?
How long before the download stops?
What’s your operating system and browser?

Any details that you can provide will help us to help you.

Hey @Banito :hand: are you referring to If so, can you download them from ?

If not, I would assume it has to do with your internet connection (can you provide more info on that, speed, location, are you using VPN, etc.?)